Which of the following actions should be performed to mitigate chargeback risks?

Improving customer communication is a vital step in mitigating chargeback risks because effective communication can help resolve potential issues before they escalate into disputes. When customers feel acknowledged and understood, they are less likely to resort to chargebacks. By providing clear information about products, transparent billing practices, and responsive customer support, businesses can address customer concerns and their frustrations directly.

Moreover, maintaining open lines of communication through proactive outreach, follow-ups on orders, and providing support for inquiries significantly contributes to customer satisfaction. If customers have their questions and issues effectively resolved, they are more likely to feel reassured, reducing the possibility of them disputing charges and leading to chargebacks. This proactive approach fosters trust and loyalty, further decreasing the likelihood of chargebacks occurring.