What are the primary goals for a client when responding to disputes?

The primary goals for a client when responding to disputes encompass a comprehensive strategy to substantiate their position and mitigate potential losses. Providing proof of the cardholder's purchase is fundamental, as it confirms that a transaction took place and that the cardholder did indeed authorize the payment. This can include receipts, transaction logs, and other documents evidencing the sale.

Demonstrating an understanding of the Terms of Service is also crucial because it helps clarify the agreements made with the cardholder at the time of the transaction. If the terms clearly outline conditions for refunds, cancellations, or service expectations, this can greatly strengthen the client's case.

Additionally, presenting evidence of delivery plays a vital role in dispute responses, particularly for physical goods. Showing that the product was delivered as outlined in the transaction supports the claim that the service was completed satisfactorily.

Incorporating all these aspects provides a well-rounded defense against disputes, highlighting the client's diligence and adherence to proper protocols in the transaction process. Hence, the most effective response strategy involves addressing all these goals collectively to enhance the chances of a successful dispute resolution.