What are key goals for a client when responding to disputes over transactions?

A key goal for a client when responding to disputes over transactions is to prove that the cardholder was the purchaser. This is crucial because, in many cases, the outcome of a dispute can hinge on the ability to demonstrate that the transaction was valid and authorized by the cardholder. Providing evidence, such as transaction receipts, order confirmations, and communications can strengthen the client’s position during the dispute resolution process.

While issuing refunds quickly, preventing future disputes, and providing same-day responses are important considerations in managing customer relationships and transaction processes, they do not directly address the core objective during a dispute. The primary focus must be on delivering adequate proof of the transaction’s legitimacy to effectively resolve the issue and protect against financial loss. Therefore, establishing the cardholder's authorization is fundamental in the dispute resolution process.