If a platform wants to track payments that become disputes, they should listen for which events?

To effectively track payments that become disputes, the platform must listen for the event associated with the initial creation of a dispute. The event that signifies this occurrence is when a dispute is created, which provides the platform with essential information about the charge that has led to the dispute situation.

When a charge dispute is created, it typically indicates that a customer has challenged a transaction, prompting the need for the platform to take appropriate actions, such as investigating the dispute or engaging with the customer to resolve the matter. By listening for this specific event, the platform can ensure they are promptly notified whenever a charge faces a challenge, enabling them to manage the issue proactively.

Tracking disputes from their inception allows platforms to gather necessary data and respond effectively to dispute cases, ultimately improving their dispute resolution process and customer satisfaction.