If a customer files a dispute, how long does a merchant typically have to provide compelling evidence?

When a customer files a dispute, the merchant is typically required to provide compelling evidence within a timeframe of 7 to 21 days. This period allows merchants sufficient time to gather necessary documentation and respond appropriately to the chargeback raised by the customer.

Providing compelling evidence is crucial for merchants to contest the dispute successfully. It involves submitting a range of information such as transaction details, customer communications, shipping information, and any other relevant documentation that supports the legitimacy of the transaction.

The 7 to 21-day window is standard in the payment processing industry, allowing for a robust review process while balancing efficiency for both customers and merchants. Merchants who submit their evidence within this specified timeframe are more likely to see favorable outcomes in dispute resolutions.